Sunday, January 25, 2015

Back to Acceptance

Sorry that I don’t have an inspirational blog to share this Sunday. Well, maybe you will find this inspirational. It may inspire you to never give up, never surrender. And that the experts aren’t always the ones who are going to get you the help you need.

If you read yesterday’s blog, you know that my internet connection died. As I was posting that, however, I was confident that my internet would be back up and running on Monday, and that I would survive until then.

When I got home from town yesterday, there was a voice mail from my internet server, someone named Dan, reporting to me that my issue had been resolved and my help ticket had been closed. Hmm? Earlier in the day, when I had ended the hour-long conversation with some marginally helpful woman, it was my understanding that a technician was coming to my house on Monday to fix my problem. To me, that didn’t mean my issue was resolved.

I called back to the help desk and got someone young man named Juan, or something like that. I told him that I just wanted to make sure that someone was still coming to my house on Monday to fix my internet. He wanted to know what the problem was. I told him about the long conversation I had had three hours before and what the resolution was. He told me to go to my computer and try typing in – when I interrupted him. Could he just tell me if someone was coming on Monday?

He put me on hold (oh, and by the way I was on hold for fifteen minutes before I got Juan in the first place). When he came back on the line, he sounded confused but was convinced that no one was coming to my house. I asked him why. He said the issue had been resolved. I asked him who did that. He said someone named Mark. Who is Mark, I wondered, but before I could ask, Juan asked me again to go to my computer and type in some IDP number or something.

I told him again that I had spent an hour with some woman typing in two hundred different numbers, letters and messages and the problem was not resolved. He just kept talking and wouldn’t shut up. I started out kindly trying to get him to stop, but it kind of escalated until I was yelling at him, “shut up, shut up, shut up!” I was so loud that the dog started barking.

Finally he quit talking long enough to say, “don’t yell at me”. I said I was sorry and that I would try something else, and I hung up.

I called back a few minutes later, was on hold again for 15 or 20 minutes, before I finally got through to Keith. I told him what had happened and that I had lost my temper with the last rep and I was sorry about that, but I just wanted someone to listen.

Keith patiently listened and when I was done, he said, “there are a few things we could try, but I think that you have already tried everything possible. I think we should just send you a new modem. The request won’t go in until Monday, but you should have it by Wednesday.”

Wednesday? Ok, I can deal with this until then, I just need to know that this will work. I was pretty sure it would, coz we have had problems with our external modem in the past and all it takes is getting a new one set up.

Throughout the day yesterday I would check my connection just for fun. The computer just kept saying, “No internet connection”. I could check email and stuff again every day from work starting on Monday. I would survive.

When we went to bed last night, I decided to turn everything off and unhook all the internet connections and just let the whole thing sleep overnight. I got up this morning, and also just for fun, I unhooked the other end of the cables, turned them around and plugged them back in. Just for fun.

The icon in the bottom right hand corner glowed, “internet connection available”.

I don’t know. I guess some days are diamonds, some days are stones. I don’t think this connection will last, but it is what it is. Maybe only a rhinestone, but I’ll take it.  


Barbara Gabriel said...

This came at a perfect time for me. I'd just written about my (and my dog's) big fat problems, one of which is slow internet service. Nothing compared to what you're going through. Great way to work it out though, through writing. I loved this: "some days are diamonds, some days are stones". Perfect.

Denise said...

Thanks for making me laugh, I will talk to you later regarding why I wasn't laughing this morning or the rest of today and probably not until the end of April. (is that cryptic enough for you). I really will call you later.